Frequently Asked Questions

Have a question? Find your answer here. If you have a question that you can't find listed please contact us.

Shipping

We have both domestic and international shipping options.

Australia: Shipping cost is based on Australia post standard rates. 

International - Europe, Asia & USA: Shipping rates are calculated at the checkout via the Australia Post calculator.  

Returns & Exchanges

We accept returns and exchanges as long as they are in line with our policy.

- We only accept items that have not been used or worn and still have sales tags attached so can be re-sold.

- Returns must be sent back with an order number referenced in the box.

- We only issue store credits, not refunds for any return or swapped item.

- Items that need swapping for a different size should be returned for a store credit and then re-ordered in the correct size.

Royalties & Donations

A royalty fee of all products sold that are printed with art from the Warlukurlangu artist go back to directly benefit that featured artist.

A royalty fee of 10% goes back to directly benefit that featured artist.

This royalty rate is negotiated with the artists representative at the Warlu artist centre in Yuendumu. 

A percentage of profits from the sale of our  toy range is donated to the Australian Wildlife Conservancy - www.australianwildlife.org  

manufacturing

We only work with the most reputable suppliers to make sure all of our products are up to exceptional standards. 

Sadly it's become quite difficult to manufacture products like ours in Australia with a shortage of manufacturing facilities and also very high costs to make our products here at home. This means we do have to make our products offshore but this also makes the products obtainable to everyone at a reasonable price point which makes us happy.

Retailers & Wholesale

Our product is available in select retailers

Outback Tails products can be found in a select group of retail stores in Australia and many stores in the USA through King Wholesale Pet Products

In Australia, please email Jessica@outbacktails.com to find out if there is a retailer close to you where you can buy our products. 

We do offer our products to a select group of retail stores in Australia and around the world. If you are interested in wholesaling our products please email Jessica@outbacktails.com for a product/price list 

product care

Find out our top tips to look after your new Outback Tails products

Our rectangular dog beds can be washed easily with a removable top cover that unzips for easy washing. The round dog bed can also be washed with the inner cushion cover being removable and the rest of the bed can go into a large washing machine on a cold wash with a scoop of napisan to bring up the brightness of the white fleece. 

Please visit this page for washing instructions in your oilskin dog coat. 

Our collars are made from natural leather with steel hardware so not ideal for salt water conditions. You wouldn't wear your best leather belt in the ocean so we would prefer you to take off your dog's collar before a swim to make it look better for longer.